Privacy Policy
Effective Date: June 17, 2025
Welcome to the GCC-Shelter For Urban Homeless App developed by the Greater Chennai Corporation.This privacy policy explains how the Greater Chennai Corporation (GCC) collects, uses, and protects personal information through our official app, which supports shelters for urban homeless individuals, children, and persons with special needs under the Tamil Nadu State Urban Development Department.
1. Information We Collect
We collect personal data such as your name, age, gender, contact details, previous address, and identity documents to manage shelter admissions and services. We may also collect photographs, physical information (like height or weight), and biometric data such as fingerprints for identity and security purposes.
Health-related data, including disabilities, vaccination status, or mental health assessments, may be collected to ensure proper care. We also collect device information, location data, and usage statistics to improve app functionality.
2. How We Use Your Data
The collected data is used for shelter allocation, identity verification, medical support, family tracing, and compliance with government reporting. We may use anonymized data for service improvement and research.
3. Data Sharing
We share your data only with trusted parties such as government departments, NGOs, medical providers, or law enforcement when required. We never sell or rent your data to any third party.
4. Data Security
Your information is protected using encryption, secure servers, access controls, and regular audits. Only authorized personnel can access your data under strict confidentiality agreements.
5. Children’s Privacy
We protect children's data with special safeguards and collect it only with guardian consent. We follow legal requirements under the Juvenile Justice Act and related policies.
6. App Permissions
This app requests access to:
- Camera: For ID and attendance photos
- Location: For shelter verification
- Storage: For securely storing photos temporarily
- Network: For real-time updates and sync
Optional permissions include:
- Microphone: For voice support (if enabled)
- Contacts: For emergency contact linking
You may revoke permissions at any time from your device settings.
7. Data Retention
We retain your data during your stay and for a limited period after discharge (e.g., 2 years). Some data (like child records or medical records) may be kept longer as per legal requirements. You may request deletion as allowed by law.
8. Your Rights
You have the right to:
- Access and review your personal data
- Request corrections or updates
- Request deletion (when legally applicable)
- Withdraw optional permissions
9. Policy Updates
This policy may be updated due to legal, technical, or operational changes. You will be notified through the app, email, or shelter notice boards.
10. Contact Information
Greater Chennai Corporation – Shelter Administration Team
Email: ho@chennaicorporation.gov.in
Phone: +91-44-2538-0000 (9 AM – 6 PM)
Data Protection Officer:
Email: dpo.shelter@chennaicorporation.gov.in
Phone: +91-44-2538-1234
Emergency Contact:
24/7 Helpline: +91-44-1077
Email: emergency.shelter@chennaicorporation.gov.in